REFUND AND RETURNS POLICY

Effective Date: January 08, 2025

Introduction
At PLAXSONALI, customer satisfaction is our priority. We strive to ensure you are happy with every purchase. This Refund and Returns Policy outlines the conditions under which you can request a refund or return your purchased products.

1. Eligibility for Returns

1.1 General Conditions
To qualify for a return, the product must meet the following criteria:

  • The item is unused, unworn, and in its original condition.
  • The product is returned in its original packaging, including tags, manuals, and accessories.
  • The return is initiated within 30 days from the date of delivery.

1.2 Non-Returnable Items
Certain items are exempt from being returned, including:

  • Gift cards
  • Sale or clearance items
  • Personalized or custom-made products

2. Refund Process

2.1 Refund Request
To request a refund:

  • Email us at info@plaxsonali.com with your order details and reason for return.
  • Include proof of purchase (order confirmation or receipt).

2.2 Refund Approval
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund request. Approved refunds will be processed to the original payment method within 7-10 business days.

3. Return Shipping

3.1 Shipping Responsibility

  • Customers are responsible for return shipping costs unless the product is defective or an incorrect item was shipped.
  • Shipping fees are non-refundable.

3.2 Defective or Damaged Items
If you receive a defective or damaged product, contact us immediately at info@plaxsonali.com with photos of the item and packaging. We will arrange for a replacement or full refund.

4. Exchange Policy

Exchanges are only allowed for defective, damaged, or incorrect items. To initiate an exchange, follow the same process as the refund request and specify your desired replacement product.

5. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  • Check with your bank or credit card company for processing delays.
  • Contact us at info@plaxsonali.com for further assistance.

6. Cancellation Policy

Orders can be canceled within 24 hours of placement. After this period, cancellations may not be possible if the order has already been processed.

7. Important Notes

  • All returns must be sent to the following address:
    28754 Lampton Ranch Rd, Angie, Louisiana
  • Ensure the package is securely packed to prevent damage during transit.

Contact Information:
For questions or concerns about our Refund and Returns Policy, contact us at:

Last Revised: January 08, 2025